All our items are handmade individually. Your piece will bear the same characteristics and dimensions, although it it might slightly vary in colour and texture from the photograph.
Items purchased on sale or at a discount are not subject to return or exchange.
We do not issue refunds unless an item is defective. In case you are not happy with your order please send us an email within 3 days after receiving to firstname.lastname@example.org
, and let us know whether you would like a refund or exchange for the same item. Return costs are paid by the customer and are being returned only in case an item is defective. Please make sure you ship it within 7 days after receiving the order.
When we receive the returned goods we make sure the item is in unused condition. If the item was being used or somehow damaged the refund will be cancelled. If the item is undamaged, customer will receive the amount paid the same way as the purchase was made. Refunds are processed within 3-5 business days after receiving your returned items.
We can't take responsibility for any missing or damaged parcels, so take care of packaging safety when returning your order.