Refund policy

Right to cancel (EU and UK consumers)

If you are a consumer in the European Union or the United Kingdom, you may withdraw from your purchase within 14 days of receiving the goods, without giving a reason, and receive a refund of the price together with the standard delivery cost. Full details, the conditions and the notification form are on our Withdrawal page. This is a statutory right and is not limited by anything set out below.

Returns and exchanges

All our items are handmade individually. Your piece will bear the same characteristics and dimensions, although it may vary slightly in colour and texture from the photograph.

Our return window is 14 days from delivery. Within that period you may either take the refund described above, or, if you prefer, exchange the item or receive store credit. Items must be returned in their original condition and packaging, unused and undamaged.

To arrange a return, email us at info@ytn7.com or use the contact form, and we will send instructions for shipping the item back.

Return shipping

Return shipping is paid by the customer and is reimbursed only if the item is faulty. We cannot take responsibility for parcels lost or damaged in transit, so please package your return carefully and keep proof of postage.

Refunds

We make the refund without undue delay and no later than 14 days from the day we are informed of your decision. We may withhold the refund until we have received the goods back, or until you have supplied evidence of having sent them back, whichever is the earlier. Refunds are issued by the same payment method used for the purchase, and you will not incur any fee.

You may handle the goods only as you would be allowed to in a shop: unpack them, examine them, try the piece on, and check the leather, the hardware and the zip. You are liable for any diminished value resulting from handling beyond that. Every YTN №7 piece is made by hand and sold as new, and an item that has been worn or carried cannot be sold as new again. Where goods are returned in such condition, we will reduce the refund by the amount by which their value has fallen, and that reduction may amount to the full price of the item. We will set out the reason for any reduction in writing, with photographs of the item as received.

Faulty items

If an item is faulty or not as described, your legal rights apply regardless of the 14-day window above, and return shipping is at our expense.

Guarantee

We stand by our work, and every YTN №7 item carries a one-year guarantee. We accept repairs within that year; delivery costs for repairs are paid by the customer. This guarantee is offered in addition to your legal rights and does not replace them.